Frequently Asked Questions
Clarity on Compliance, Logistics in the Indonesian Archipelago.
We assist companies of all sizes, from boutique independent brands to global multinationals. Our modular service model is designed to scale with your business.
Yes. While our core teams are in Java and Bali, our team travels to any location across the nation including Sumatra, Sulawesi, Kalimantan, and Papua to ensure total archipelago coverage.
We operate on a strict service-fee model. Unlike traditional agents, we do not take commissions, kickbacks, or hidden markups from factories or shipping partners. Our loyalty remains with our customer.
Absolutely. We advocate for direct financial relationships between you and the manufacturer. We provide the vetting and introductions; you retain full control over the contract and payments.
Yes. We can collect the mandatory GPS coordinates and polygon maps for coffee, rubber, and timber required for European customs compliance.
You will receive a technical, audit-ready PDF report. It provides direct answers to the specific goals identified during our Pre-Audit Scope Alignment, covering the precise data points and quality standards agreed upon during the scoping phase.
We use an internal team, never external contractors. The person assigned as your primary point of contact is the same professional who will physically represent you on the factory floor.
We provide a trilingual bridge between your headquarters and the factory floor. Our operations are conducted in English, French, and Bahasa Indonesia, ensuring that technical specifications are clearly understood by all parties and that cultural nuances are expertly managed during on-site negotiations.
In major industrial hubs such as Jakarta, Semarang, or Surabaya we can typically be on-site within 48 to 72 hours of a request.
We deliver a comprehensive digital report, including high-resolution imagery and technical data, within 24 hours of completing the site visit.
We provide more than just a report. If a batch is rejected, you have the option to retain our auditor on-site for Defect Sorting & Rework Supervision. This dedicated support ensures the factory corrects the issues immediately, protecting your timeline and margins from further risk.
It’s simple: Fill out our form. Within hours, you will receive a Scope Alignment email to define your requirements and provide a transparent quote.
Still have questions?
If you require further information or a custom solution,
our team is ready to assist.