Support & FAQ
Common Doubts & Uncommon Truths
Frequently Asked Questions
Everything you need to know before we tear your offer apart.
It is 100 percent human. AI is great for spellchecking, but it is terrible at understanding “vibe”, nuance, and the subtle friction that makes a user quit. We use real people with real frustrations to tell you exactly where your tool feels broken or inefficient.
Our team consists of experienced “professional complainers” who have seen thousands of workflows. They are not just looking for bugs; they are looking for why your customers are not buying.
Our clock starts the moment we mutually confirm your audit scope via email. We work around the clock to ensure that “Next Business Day” means exactly that.
Our report provides direct answers to the specific goals identified during the Pre-Audit Scope Alignment. It will cover the precise questions agreed upon during the scoping phase.
Yes. We specialize in both English and French audits. We don’t just translate; we check for cultural nuance and “The French Touch” to ensure your brand doesn’t look like a bad Google Translate project.
Honestly? That has never happened. Every business including ours has weaknesses. Our Pre-Audit Scope Alignment ensures we are looking exactly where we should be to find them. We usually find issues costing you sales within the first 10 minutes.
We have optimized our workflow to be lean. Once you buy and we align on the scope via email, our auditors dive in immediately. You get the raw truth quickly.
Absolutely. We treat your intellectual property with total confidentiality. If you need us to sign an NDA before we start, just let us know during the Pre-Audit Briefing.
Both. During our scope alignment email, you can also tell us which device matters most to your customers, and we test exactly where the money is made.
Don’t worry, unused time doesn’t disappear into a black hole. If your audit only takes a portion of your booked time, the remaining balance stays on your account. You can use those “banked” hours for a follow-up check after you have made your fixes, or apply them to a different project any time at a later date.
No surprises here. During the Scope Alignment phase, our auditors will review your goals. If they judge that your requested scope is too large for the time booked, they will let you know before starting. You can then choose to narrow the focus or simply place an additional order to cover the full deep dive.
Absolutely. Your hours are yours to spend however they bring the most value. If you buy a 3-Hour Deep Dive, you can split that time across multiple websites or different “playbook” styles. Just let us know your plan during the email briefing.
It’s simple: Select the package that fits your needs (1-Hour, 3-Hour, or Dual Validation) and complete the checkout. Within hours, you will receive a Scope Alignment Email from us. And once we both hit “confirm,” our 24-hour clock starts.
Still have a doubt?
Should you have any questions or require further information, please do not hesitate to contact us.